A quick service restaurant drive thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. In 2020, 89 percent of respondents in the U.S. were highly or somewhat satisfied with the speed of service and the friendliness of staff at Wendy's drive thru service. Meanwhile, the services that respondents were least satisfied with were menu item availability and order accuracy, with 87 percent being highly or somewhat satisfied.
Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type
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QSR magazine. (October 1, 2020). Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type [Graph]. In Statista. Retrieved May 19, 2024, from https://www.statista.com/statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/
QSR magazine. "Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type." Chart. October 1, 2020. Statista. Accessed May 19, 2024. https://www.statista.com/statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/
QSR magazine. (2020). Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type. Statista. Statista Inc.. Accessed: May 19, 2024. https://www.statista.com/statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/
QSR magazine. "Customer Satisfaction at Dunkin' Drive Thrus in The United States in 2020, by Service Type." Statista, Statista Inc., 1 Oct 2020, https://www.statista.com/statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/
QSR magazine, Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type Statista, https://www.statista.com/statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/ (last visited May 19, 2024)
Customer satisfaction at Dunkin' drive thrus in the United States in 2020, by service type [Graph], QSR magazine, October 1, 2020. [Online]. Available: https://www.statista.com/statistics/650689/service-attributes-in-dunkin-donuts-drive-thrus-us/