A quick service restaurant drive-thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through order confirmation boards and windows, allowing for speedier customer service. As of August 2019, employees at Chick-fil-A drive-thrus said "thank you" to customers 90.7 percent of the time, while only 62.8 percent of employees said "please".
Employee attributes when serving customers at Chick-fil-A drive-thrus in the United States as of August 2019
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QSR magazine. (October 1, 2019). Employee attributes when serving customers at Chick-fil-A drive-thrus in the United States as of August 2019 [Graph]. In Statista. Retrieved May 19, 2024, from https://www.statista.com/statistics/1066550/chick-fil-a-drive-thrus-service-attributes/
QSR magazine. "Employee attributes when serving customers at Chick-fil-A drive-thrus in the United States as of August 2019." Chart. October 1, 2019. Statista. Accessed May 19, 2024. https://www.statista.com/statistics/1066550/chick-fil-a-drive-thrus-service-attributes/
QSR magazine. (2019). Employee attributes when serving customers at Chick-fil-A drive-thrus in the United States as of August 2019. Statista. Statista Inc.. Accessed: May 19, 2024. https://www.statista.com/statistics/1066550/chick-fil-a-drive-thrus-service-attributes/
QSR magazine. "Employee Attributes When Serving Customers at Chick-fil-a Drive-thrus in The United States as of August 2019." Statista, Statista Inc., 1 Oct 2019, https://www.statista.com/statistics/1066550/chick-fil-a-drive-thrus-service-attributes/
QSR magazine, Employee attributes when serving customers at Chick-fil-A drive-thrus in the United States as of August 2019 Statista, https://www.statista.com/statistics/1066550/chick-fil-a-drive-thrus-service-attributes/ (last visited May 19, 2024)
Employee attributes when serving customers at Chick-fil-A drive-thrus in the United States as of August 2019 [Graph], QSR magazine, October 1, 2019. [Online]. Available: https://www.statista.com/statistics/1066550/chick-fil-a-drive-thrus-service-attributes/