In 2022, the communication channel that was considered to be the easiest to use in customer service in the United States was a chat with an agent. 61 percent of respondents chose this as their answer, whereas only 23 percent stated a live video chat was the easiest communication channel to use.
Communication channels easy to use in customer service in the United States in 2022
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Other statistics that may interest you Customer service in the U.S.
Market overview
6
- Premium Statistic Size of global outsourced customer experience market 2015-2020*
- Premium Statistic Global outsourced customer experience market: breakdown by region 2017
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Basic Statistic Customers who contacted customer service via voice channels U.S. 2015-2020
- Basic Statistic Customer churn rate by industry U.S. 2020
- Premium Statistic Customers' opinion about customer service quality U.S.& worldwide 2018
Communication channels
4
- Premium Statistic Communication channels preferred to contact customer service worldwide 2018
- Premium Statistic Communication channels preferred to contact customer service by country 2018
- Premium Statistic Easiest-to-use customer service channels in U.S. 2022
- Basic Statistic Channels which provide the fastest resolution from customer service U.S. 2015-2017
Customer satisfaction
5
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Basic Statistic Important aspects of a good customer service experience U.S.& worldwide 2018
- Basic Statistic Share of customers by poor customer service experiences U.S.& worldwide 2018
- Premium Statistic Customer service: change in customers' expectations in the last year 2018
- Premium Statistic Importance of customer service to customers' choice of or loyalty to a brand 2018
Self-service
4
- Premium Statistic Issue resolution prior to contacting customer service in the U.S. by sector 2020
- Basic Statistic Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018
- Basic Statistic Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- Basic Statistic Self-service issues experienced by customers U.S.& worldwide 2018
Digital trends
5
- Basic Statistic Preferred contact channels for customers to resolve issues U.S. 2022
- Premium Statistic U.S. adults' challenges of using chatbots 2018
- Basic Statistic Customers by if they favor brands that proactively contact them U.S.& worldwide 2018
- Basic Statistic Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- Basic Statistic Expected response time for social media questions or complaints in U.S. & global 2018
Further related statistics
20
- Contact times it takes for customer service to resolve issues by channel U.S. 2017
- Customer service issues: preferred contact channels for customers U.S. 2015-2017
- Customer service agents: communication channels with management U.S. 2017
- Ways in which customers communicated with businesses in the past 12 months U.S. 2017
- Response time in customer service by communication channel U.S. 2017
- Benefits associated with using customer service by communication channel U.S. 2017
- U.S. customers who found their customer service experience good by channel 2016-2017
- Most important factors for contact center locations worldwide as of March 2013
- Outsourced contact centers worldwide as of June 2015
- Services provided by contact centers worldwide as of March 2013
- Important customer service attributes in contact centers worldwide as of March 2013
- Turnover of representatives in contact centers worldwide as of March 2013, by size
- Current and planned services supported by contact centers worldwide 2016
- Distribution of interactions handled by contact centers worldwide 2016, by channel
- Preferred channels for B2B communication in the U.S. 2013
- Geographical distribution of contact centers worldwide as of December 2016
- Marketing communication channels preferred by U.S. consumers 2015
- U.S. lawyers perceptions about clients' preferred communication channels by task 2018
- Customer service industry: number of live chats per agent per month 2016-2017
- Main issues impacting CX and customer satisfaction in the U.S. 2019
Further Content: You might find this interesting as well
Statistics
- Contact times it takes for customer service to resolve issues by channel U.S. 2017
- Customer service issues: preferred contact channels for customers U.S. 2015-2017
- Customer service agents: communication channels with management U.S. 2017
- Ways in which customers communicated with businesses in the past 12 months U.S. 2017
- Response time in customer service by communication channel U.S. 2017
- Benefits associated with using customer service by communication channel U.S. 2017
- U.S. customers who found their customer service experience good by channel 2016-2017
- Most important factors for contact center locations worldwide as of March 2013
- Outsourced contact centers worldwide as of June 2015
- Services provided by contact centers worldwide as of March 2013
- Important customer service attributes in contact centers worldwide as of March 2013
- Turnover of representatives in contact centers worldwide as of March 2013, by size
- Current and planned services supported by contact centers worldwide 2016
- Distribution of interactions handled by contact centers worldwide 2016, by channel
- Preferred channels for B2B communication in the U.S. 2013
- Geographical distribution of contact centers worldwide as of December 2016
- Marketing communication channels preferred by U.S. consumers 2015
- U.S. lawyers perceptions about clients' preferred communication channels by task 2018
- Customer service industry: number of live chats per agent per month 2016-2017
- Main issues impacting CX and customer satisfaction in the U.S. 2019
The Northridge Group. (November 22, 2022). Communication channels easy to use in customer service in the United States in 2022 [Graph]. In Statista. Retrieved May 25, 2024, from https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/
The Northridge Group. "Communication channels easy to use in customer service in the United States in 2022." Chart. November 22, 2022. Statista. Accessed May 25, 2024. https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/
The Northridge Group. (2022). Communication channels easy to use in customer service in the United States in 2022. Statista. Statista Inc.. Accessed: May 25, 2024. https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/
The Northridge Group. "Communication Channels Easy to Use in Customer Service in The United States in 2022." Statista, Statista Inc., 22 Nov 2022, https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/
The Northridge Group, Communication channels easy to use in customer service in the United States in 2022 Statista, https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/ (last visited May 25, 2024)
Communication channels easy to use in customer service in the United States in 2022 [Graph], The Northridge Group, November 22, 2022. [Online]. Available: https://www.statista.com/statistics/816704/communication-channels-easy-to-use-with-customer-service-united-states/