Retail innovations usage in Russia in 2022

Published by Statista Research Department, Oct 27, 2023
About 16 percent of Russians used chatbots and robots in customer support services, according as to a survey conducted in the first quarter of 2022. Furthermore, about one quarter of respondents was ready to start using home voice assistance. The share of those who already practiced voice shopping reached only two percent.

Share of consumers using and ready to start using innovative retail technologies in Russia in 1st quarter 2022

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Source

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Release date

September 2022

Region

Russia

Survey time period

Q1 2022

Age group

16 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

The survey was conducted in cities with the population over 100,000 residents.
The source does not specify the number of respondents.

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