Quarterly complaints resolved by large suppliers within eight weeks in GB 2021-2024

Published by Statista Research Department, Jun 5, 2024

Out of the largest energy suppliers in Great Britain, EDF Energy had the highest rate of resolving customer complaints within eight weeks in the first quarter of 2024. Over the last three years, the company resolved at least 87 percent of all complaints received per quarter. E.ON ranked second.

Share of quarterly complaints resolved within eight weeks by the largest energy suppliers in Great Britain from 1st quarter 2021 to 1st quarter 2024

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Sources

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Release date

May 2024

Region

United Kingdom (Great Britain)

Survey time period

Q1 2021 to Q1 2024

Supplementary notes

* SSE's retail business was acquired by OVO in January 2020.

According to the source, the category ‘large’ refers to suppliers whose market share exceeds five percent in at least one fuel.

A significant number of customer accounts that were moved to a new supplier under a Supplier of Last Resort (SoLR) process in the latter half of 2021 are not yet included in the data for Q4 2021, and to a lesser extent, Q3 2021.  

** Not one of the Great Britain's Big Six energy suppliers.

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