This statistics displays the share of contact centers in the United Kingdom (UK) using workforce management systems in 2017, by size* of center. Large centers are more likely to use workforce management systems than medium and small centers, while small centers are less likely to use (or plan to use) such systems.
Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center
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ContactBabel. (November 11, 2017). Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center [Graph]. In Statista. Retrieved June 11, 2024, from https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/
ContactBabel. "Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center." Chart. November 11, 2017. Statista. Accessed June 11, 2024. https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/
ContactBabel. (2017). Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center. Statista. Statista Inc.. Accessed: June 11, 2024. https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/
ContactBabel. "Usage of Workforce Management Systems in Contact Centers in The United Kingdom (Uk) in 2017, by Size of Center." Statista, Statista Inc., 11 Nov 2017, https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/
ContactBabel, Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center Statista, https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/ (last visited June 11, 2024)
Usage of workforce management systems in contact centers in the United Kingdom (UK) in 2017, by size of center [Graph], ContactBabel, November 11, 2017. [Online]. Available: https://www.statista.com/statistics/861872/uk-contact-centers-workforce-management-system-usage/