Technologies used to schedule medical appointments by generation U.S. 2017

This statistic shows the percentage of U.S. insured patients with a primary care doctor that utilized select technologies to schedule medical appointments as of 2017. According to the data, in total 80 percent of patients use a phone to schedule their appointments.

Percentage of U.S. patients that utilized select forms of communication to schedule an appointment with their primary care doctor as of 2017, by generation

Characteristic	Total	Millennials (18-34 years)	Generation X (35-54 years)	Baby Boomers (55 years and older)
Phone	80%	79%	82%	80%
In person	25%	32%	24%	22%
Portal	13%	15%	14%	11%
Email	9%	16%	8%	6%
SMS/text	3%	9%	1%	-
Mail	2%	7%	1%	-
Chat/IM	1%	5%	1%	-
Other	1%	-	-	1%
Not applicable	3%	6%	3%	2%

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Release date

June 2017

More information

Region

United States

Survey time period

May 4 to May 8, 2017

Number of respondents

2,083 respondents

Age group

18 years and older

Special properties

patients that have insurance and a primary care doctor

Method of interview

Online survey

Supplementary notes

Original Question: "Which of the following, if any, do you use to communicate with your primary care doctor for each of the following? Set up an appointment"

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