Predicted chatbots use cases in the U.S. 2018

Published by
Petroc Taylor,
Jan 18, 2023
The statistic shows the predicted uses for chatbots among customers in the United States in 2018. According to the survey, 37 percent of respondents predicted the use of chatbots for getting quick answers during emergencies.

What do you predict you would use a chatbot for?

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Source

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Release date

January 2018

Region

United States

Survey time period

Oct.30th - Nov. 6th, 2017

Number of respondents

1,051 respondents

Age group

18-64

Special properties

Adults

Method of interview

Online survey

Supplementary notes

*Multiple responses were possible.

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