This survey shows the share of customers in the U.S. and worldwide by if they ever used a search engine to try and find a response to a customer service question as of 2017. During the survey, 72 percent of respondents from the United States stated that they have used a search engine to try and find a response to a customer service question.
Have you ever used a search engine to try and find a response to a customer service question?
Basic Account
Get to know the platform
You only have access to basic statistics.
This statistic is not included in your account.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Statistics on
About the industry
10
- Basic Statistic Customers: opinion on self-service portal usage by brands U.S.& worldwide 2018
- Basic Statistic Customers by if they believe brands act on feedback provided U.S.& worldwide 2018
- Premium Statistic Customers' opinion about customer service quality U.S.& worldwide 2018
- Basic Statistic Customers by share lost due to poor service experience U.S.& worldwide 2018
- Basic Statistic Share of customers by poor customer service experiences U.S.& worldwide 2018
- Basic Statistic Share of customers by poor customer service experiences by age worldwide 2018
- Basic Statistic Self-service issues experienced by customers U.S.& worldwide 2018
- Basic Statistic Important aspects of a good customer service experience U.S.& worldwide 2018
- Basic Statistic Important aspects of a good customer service experience by age worldwide 2018
- Basic Statistic Customers by if they favor brands that proactively contact them U.S.& worldwide 2018
About the region
10
- Premium Statistic Share of customers by if self-service helped with their issue U.S.& worldwide 2017
- Premium Statistic Share of customers by if they have used a self-service portal U.S.& worldwide 2017
- Basic Statistic Customers by share lost due to poor service in the last year U.S.& worldwide 2018
- Basic Statistic Customers by if they favor brands that respond to complaints U.S.& worldwide 2018
- Premium Statistic Importance of customer service to customers' choice of or loyalty to a brand 2018
- Premium Statistic Customer service: change in customers' expectations in the last year 2018
- Basic Statistic Ways in which customers initiate customer service interaction U.S. & worldwide 2018
- Basic Statistic Expected response time for social media questions or complaints in U.S. & global 2018
- Premium Statistic Customer service: customers' expectations when contacting a brand 2018
- Premium Statistic Effectiveness of customer service chatbots at resolving customers' issues 2017
Selected statistics
3
Other regions
10
- Premium Statistic Customer service effectiveness on social media in U.S. and worldwide 2017
- Basic Statistic Preferred communication method with bank/building societies in the UK 2013
- Premium Statistic Share of companies using CRM in Finland 2019, by industry
- Basic Statistic Innovation expenditure in the wholesale trade industry Australia 2014/2015
- Premium Statistic Suggestions to improve customer care services Singapore May 2018
- Premium Statistic Creators of companies in France 2014, by age
- Premium Statistic Internet usage to provide services among companies Malaysia 2017 by sector
- Basic Statistic Number of Metro Cash & Carry stores in Asia/Africa 2009-2012, by country
- Basic Statistic Consumer confidence index of December 2019
- Premium Statistic Number of new businesses for education in Vietnam 2016-2022
Related statistics
10
- Premium Statistic Share of customers by if companies responded to their questions on social media 2017
- Premium Statistic Customers' opinion: using social media to ask a customer service question 2017
- Premium Statistic Customer service: using social media to complain about a brand U.S.& worldwide 2017
- Basic Statistic Consumers' willingness to wait on hold, customer service by phone 2012
- Basic Statistic U.S. consumers' willingness to wait for customer service in-person 2012
- Basic Statistic U.S. consumers' opinions on customer service waiting times 2012
- Basic Statistic Importance of customer experience when making purchase decisions worldwide 2018
- Premium Statistic Importance of customer experience on price of purchases worldwide 2018
- Premium Statistic U.S. lost sales due to poor customer service experiences 2012
- Basic Statistic U.S. consumers' communication channels for more complex inquiries 2012
Further related statistics
10
- U.S. share of entrepreneurs by age 2022
- Distribution of Ahold Delhaize Group's global net sales by region 2016-2022
- Number of Deutsche Bank customers 2012-2014, by segment
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- Coffee shops, tea shops and cafes: where consumers go in the United Kingdom (UK) 2013
- Entrepreneurial Activity in the U.S. - by state 2011
- Consulting service providers: global revenue 2008-2009
- Syngenta's sales in the crop protection segment worldwide 2013-2022
- Employee count of Fluor Corporation 2008-2022
- Hugo Boss - EBITDA 2005-2023
Further Content: You might find this interesting as well
Statistics
- U.S. share of entrepreneurs by age 2022
- Distribution of Ahold Delhaize Group's global net sales by region 2016-2022
- Number of Deutsche Bank customers 2012-2014, by segment
- Leading organisations for customer satisfaction in the UK 2014, by satisfaction index
- Coffee shops, tea shops and cafes: where consumers go in the United Kingdom (UK) 2013
- Entrepreneurial Activity in the U.S. - by state 2011
- Consulting service providers: global revenue 2008-2009
- Syngenta's sales in the crop protection segment worldwide 2013-2022
- Employee count of Fluor Corporation 2008-2022
- Hugo Boss - EBITDA 2005-2023
Microsoft. (August 1, 2017). Have you ever used a search engine to try and find a response to a customer service question? [Graph]. In Statista. Retrieved May 13, 2024, from https://www.statista.com/statistics/810420/customer-service-search-engine-usage-to-answer-questions/
Microsoft. "Have you ever used a search engine to try and find a response to a customer service question?." Chart. August 1, 2017. Statista. Accessed May 13, 2024. https://www.statista.com/statistics/810420/customer-service-search-engine-usage-to-answer-questions/
Microsoft. (2017). Have you ever used a search engine to try and find a response to a customer service question?. Statista. Statista Inc.. Accessed: May 13, 2024. https://www.statista.com/statistics/810420/customer-service-search-engine-usage-to-answer-questions/
Microsoft. "Have You Ever Used a Search Engine to Try and Find a Response to a Customer Service Question?." Statista, Statista Inc., 1 Aug 2017, https://www.statista.com/statistics/810420/customer-service-search-engine-usage-to-answer-questions/
Microsoft, Have you ever used a search engine to try and find a response to a customer service question? Statista, https://www.statista.com/statistics/810420/customer-service-search-engine-usage-to-answer-questions/ (last visited May 13, 2024)
Have you ever used a search engine to try and find a response to a customer service question? [Graph], Microsoft, August 1, 2017. [Online]. Available: https://www.statista.com/statistics/810420/customer-service-search-engine-usage-to-answer-questions/