Mid-market businesses: view on role of IT services providers in Europe 2016
This statistic displays the ideal versus the reality of IT services providers for mid-market IT businesses in Europe in 2016. The largest gap between the ideal and reality was for the category of IT services as a 'trusted advisor'. While 58 percent of respondents felt it was ideal for IT services to be a trusted advisor, 47 percent of respondents felt this was the reality with their IT service provider.