customer satisfaction score of the online retailer was 83 out of 100 ASCI points.
The American Customer Satisfaction Index (ACSI) score of the e-commerce website of Amazon.com has fluctuated since 2000. In 2023, the U.S. customer satisfaction with Amazon.com from 2000 to 2023 (index score)
Loading statistic...
Basic Account
Get to know the platform
You only have access to basic statistics.
Starter Account
The ideal entry-level account for individual users
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$199 USD / Month *
Professional Account
Full access
Business Solutions including all features.
* Prices do not include sales tax.
Other statistics that may interest you Amazon
Overview
8
- Basic Statistic Annual net sales of Amazon 2004-2023
- Premium Statistic Amazon quarterly net sales revenue 2007-2024
- Premium Statistic Amazon: brand value 2006-2023
- Premium Statistic Number of Amazon.com employees 2007-2023
- Premium Statistic Amazon: global ad spend 2014-2023
- Premium Statistic Amazon's most expensive acquisitions 2024
- Premium Statistic Number of patents granted to Amazon in the U.S. 2010-2023
- Basic Statistic U.S. lobbying expenses of Amazon 2009-2024
Benchmarks and competitors
7
- Premium Statistic Brand value of the most valuable brands worldwide 2023
- Basic Statistic Leading large cap e-commerce companies worldwide 2023, by market cap
- Basic Statistic Leading online marketplaces worldwide 2021-2023, by revenue CAGR
- Premium Statistic Revenue CAGR of selected online service company verticals 2022-2024
- Premium Statistic Leading edible grocery online retailers worldwide 2021-2026, by sales
- Basic Statistic Merchants where global shoppers made their latest cross-border purchase 2023
- Basic Statistic Most visited multi-platform U.S. web properties 2023
Marketplace vs. direct sales
5
- Premium Statistic Amazon: first- and third-party online sales value 2018-2027
- Premium Statistic Amazon third-party seller share 2007-2024
- Premium Statistic Distribution of units sold on Amazon 2023, by fulfillment model and country
- Premium Statistic Amazon seller usage of other marketplaces 2022
- Premium Statistic Value of Fulfilled-by-Amazon (FBA) fees 2020-2023, by weight
Retail segments
7
- Premium Statistic Amazon: main categories based on sales share 2022-2027
- Premium Statistic Amazon: categories with the largest net sales CAGR 2022-2027
- Premium Statistic Amazon global net sales value 2021-2026, by category
- Premium Statistic Amazon's share of total online sales in the U.S. 2023-2024, by product category
- Premium Statistic Consumer electronics retail market share held by Amazon in the United States 2023
- Premium Statistic Home improvement sales retail market share by Amazon in the United States in 2023
- Premium Statistic Amazon physical store sales worldwide Q4 2019-Q4 2023
Online traffic
5
- Premium Statistic Share of amazon.com traffic worldwide 2024, by country
- Basic Statistic Total global visitor traffic to Amazon.com 2023
- Premium Statistic Number of visits to amazon.com worldwide 2023, by source
- Premium Statistic Social media traffic referrers to amazon.com 2023
- Premium Statistic Monthly downloads of the Amazon Shopping app 2024
Further related statistics
14
- Share of beauty SKUs with Amazon merchant listings United Kingdom (UK) in 2015
- Beauty index brands distributing and merchandising Amazon United Kingdom (UK) in 2016
- Ranking of online retailers based on revenue in Belgium 2016
- Number of Amazon patents as of October 2020, by authority protected
- Ranking: Top 5 URLs of Amazon.com, Inc., by first-party net sales in 2020
- Monthly sales breakdown of gold jewelry on Tmall China 2014, by brand
- Foreign casual apparel monthly sales volume on Tmall in China 2014, by price range
- Local casual apparel monthly sales volume on Tmall in China 2014, by price range
- Footwear average selling price on Tmall in China 2014, by selected foreign brand
- Sportswear average selling price on Tmall in China 2014, by selected foreign brand
- Distribution of online shoppers New Zealand 2022, by age group
- Germany: Top 5 Beauty online stores
- Retailers quickest at having orders ready for pickup U.S. 2018
- Share of household expenditure through e-commerce Malaysia 2019 by state
Further Content: You might find this interesting as well
Statistics
- Share of beauty SKUs with Amazon merchant listings United Kingdom (UK) in 2015
- Beauty index brands distributing and merchandising Amazon United Kingdom (UK) in 2016
- Ranking of online retailers based on revenue in Belgium 2016
- Number of Amazon patents as of October 2020, by authority protected
- Ranking: Top 5 URLs of Amazon.com, Inc., by first-party net sales in 2020
- Monthly sales breakdown of gold jewelry on Tmall China 2014, by brand
- Foreign casual apparel monthly sales volume on Tmall in China 2014, by price range
- Local casual apparel monthly sales volume on Tmall in China 2014, by price range
- Footwear average selling price on Tmall in China 2014, by selected foreign brand
- Sportswear average selling price on Tmall in China 2014, by selected foreign brand
- Distribution of online shoppers New Zealand 2022, by age group
- Germany: Top 5 Beauty online stores
- Retailers quickest at having orders ready for pickup U.S. 2018
- Share of household expenditure through e-commerce Malaysia 2019 by state
ACSI®. (April 22, 2024). U.S. customer satisfaction with Amazon.com from 2000 to 2023 (index score) [Graph]. In Statista. Retrieved May 15, 2024, from https://www.statista.com/statistics/185788/us-customer-satisfaction-with-amazon/
ACSI®. "U.S. customer satisfaction with Amazon.com from 2000 to 2023 (index score)." Chart. April 22, 2024. Statista. Accessed May 15, 2024. https://www.statista.com/statistics/185788/us-customer-satisfaction-with-amazon/
ACSI®. (2024). U.S. customer satisfaction with Amazon.com from 2000 to 2023 (index score). Statista. Statista Inc.. Accessed: May 15, 2024. https://www.statista.com/statistics/185788/us-customer-satisfaction-with-amazon/
ACSI®. "U.S. Customer Satisfaction with Amazon.Com from 2000 to 2023 (Index Score)." Statista, Statista Inc., 22 Apr 2024, https://www.statista.com/statistics/185788/us-customer-satisfaction-with-amazon/
ACSI®, U.S. customer satisfaction with Amazon.com from 2000 to 2023 (index score) Statista, https://www.statista.com/statistics/185788/us-customer-satisfaction-with-amazon/ (last visited May 15, 2024)
U.S. customer satisfaction with Amazon.com from 2000 to 2023 (index score) [Graph], ACSI®, April 22, 2024. [Online]. Available: https://www.statista.com/statistics/185788/us-customer-satisfaction-with-amazon/