This statistic shows the share of selected major companies using online customer service features in Finland in 2019, by type of feature. In that year, 90 percent of surveyed companies offered customer loyalty programs, and 85 percent provided electronic customer profiles. Frequently asked questions (FAQ) was a feature with 82 percent of the companies, but only 29 percent offered it as an interactive version.
Share of selected major companies using online customer service features in Finland in 2019, by type of feature
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Magenta Advisory, & BearingPoint. (November 6, 2018). Share of selected major companies using online customer service features in Finland in 2019, by type of feature [Graph]. In Statista. Retrieved June 01, 2024, from https://www.statista.com/statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/
Magenta Advisory, und BearingPoint. "Share of selected major companies using online customer service features in Finland in 2019, by type of feature." Chart. November 6, 2018. Statista. Accessed June 01, 2024. https://www.statista.com/statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/
Magenta Advisory, BearingPoint. (2018). Share of selected major companies using online customer service features in Finland in 2019, by type of feature. Statista. Statista Inc.. Accessed: June 01, 2024. https://www.statista.com/statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/
Magenta Advisory, and BearingPoint. "Share of Selected Major Companies Using Online Customer Service Features in Finland in 2019, by Type of Feature." Statista, Statista Inc., 6 Nov 2018, https://www.statista.com/statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/
Magenta Advisory & BearingPoint, Share of selected major companies using online customer service features in Finland in 2019, by type of feature Statista, https://www.statista.com/statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/ (last visited June 01, 2024)
Share of selected major companies using online customer service features in Finland in 2019, by type of feature [Graph], Magenta Advisory, & BearingPoint, November 6, 2018. [Online]. Available: https://www.statista.com/statistics/714927/share-of-selected-major-companies-using-online-customer-service-features-in-finland/