This statistic shows the planned and currently supported services by global contact centers worldwide in 2016. Of the contact centers surveyed, 52.4 percent supported social media contact services in 2016, with a further 23.7 percent planning to implement the service within a year.
What service can your contact center support, now and in the future?
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Other statistics that may interest you Call centers in the U.S.
Industry overview
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- Basic Statistic Global contact center satisfaction index 2010-2022
- Premium Statistic Number of call centers opened or expanded by region 2016-2023
- Premium Statistic Industry revenue of “telephone call centres“ in the U.S. 2012-2024
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2023
Leading companies
5
- Premium Statistic Revenue of Tata Consultancy Services Limited worldwide 2005-2023
- Premium Statistic Revenue distribution of Tata Consultancy Services worldwide by region 2017-2022
- Premium Statistic Revenue of Genpact worldwide 2006-2022
- Basic Statistic Revenue of Citigroup 2011-2023
- Premium Statistic Revenue of Comcast Corporation 2006-2023
Employment
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- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2023
- Premium Statistic Contact center employees in the United States 2014-2023
- Premium Statistic U.S. telecommunications industry: employees by occupation 2015-2022
- Premium Statistic States with the highest employment in telemarketing in the U.S. 2023
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2023
- Premium Statistic Customer service employees at government agencies in U.S. 2014-2022
- Premium Statistic Annual wage of customer service employees at U.S. government agencies 2014-2022
Operations
5
- Premium Statistic Channels consumers use to contact brands in the U.S. 2022
- Premium Statistic U.S. consumer satisfaction with chatbot customer service 2022
- Premium Statistic Leading customer communication channels for professionals in the U.S. 2022
- Premium Statistic Use of phone calls to contact brands in the U.S. 2022, by generation
- Premium Statistic Importance of human customer service in the U.S. 2022
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Dimension Data. (June 17, 2016). What service can your contact center support, now and in the future? [Graph]. In Statista. Retrieved June 10, 2024, from https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. "What service can your contact center support, now and in the future?." Chart. June 17, 2016. Statista. Accessed June 10, 2024. https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. (2016). What service can your contact center support, now and in the future?. Statista. Statista Inc.. Accessed: June 10, 2024. https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data. "What Service Can Your Contact Center Support, Now and in The Future?." Statista, Statista Inc., 17 Jun 2016, https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/
Dimension Data, What service can your contact center support, now and in the future? Statista, https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/ (last visited June 10, 2024)
What service can your contact center support, now and in the future? [Graph], Dimension Data, June 17, 2016. [Online]. Available: https://www.statista.com/statistics/587666/services-supported-by-contact-centers-worldwide/